At SMASH Burgers Fries, we strive to ensure your satisfaction with every order. If something goes wrong, we handle refunds strictly according to our terms and conditions.
Eligibility
Refunds are applicable only for missing, incorrect, or undelivered items. Requests related to taste or preference are not eligible.
Process
To initiate a refund, please contact us within 24 hours of your order. Include your order number and a brief description of the issue.
Verification
For validation, we may request screenshots of the order, payment proof, or any relevant communication.
Refund Mode
Once approved, refunds are issued either via the original payment method or provided as store credit, depending on the situation.
We are committed to resolving your concerns with fairness and transparency, always in line with our service policies.